Legal & Privacy
Our Commitment to Protect Your Privacy
Cathay Pacific Airways is committed to protect your personal and data privacy. To ensure you can make informed decisions and feel confident about supplying personally identifiable information ("Data") relating to you when using our website, Cathay Pacific Airways provide this notice outlining our online information practices and the choices you have concerning how the Data is being collected and used.
Cathay Pacific Airways limit the collection and use of the Data to the specific information we need to administer our business, provide you with the highest quality service and offer various opportunities which may be of interest to you.
This privacy statement complies with the Personal Data (Privacy) Ordinance of the Hong Kong SAR.
Purposes for which the Data are Collected and Used
Cathay Pacific Airways may use the Data you provide for one or more of the following purposes:
- To process your request on purchasing our product(s) and service(s);
- To contact you regarding your enquiries;
- For our own marketing purposes, such as sending you updates on our latest offers and promotions;
- For identification and verification purposes;
- For our own reference and record.
Cathay Pacific Airways will not share the Data of the users with outside parties, except to the extent necessary to complete the order / request on the purchase of our product(s) and service(s), and to fulfill your request when using our services.
Cathay Pacific Airways uses aggregate non-identifying information about our customers to better design our website. This means we may provide this information to third parties. However, this information will never identify any single user in particular.
Cathay Pacific Airways will never knowingly or intentionally use or share the Data provided to us online in ways unrelated to the purposes aforementioned.
The Data We Collect
Cathay Pacific Airways request information on our website when you submit enquiries and feedback forms.
The types of Data we collect is general user information for the purpose of responding to enquiries. These include:
- Gender
- Name
- Company
- Position
- Email address
- Telephone Number
- Fax Number
- Topic
- Enquiry Details
Cookie
A cookie is a piece of information about the user that a website can send to your web browser, which may then store it on your computer system. With the use of cookies, we can better serve you when you return to our site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future.
Log Files
Cathay Pacific Airways may collect information regarding your IP address, browser type, domain name and access time. This information is used for our own research purposes and is separate from the Data. We do not link IP addresses to any personal information. In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.
Our Commitment to Data Security
To maintain the accuracy of the Data, as well as preventing from unauthorised access and ensuring the correct use of the Data, we have carried out appropriate physical, electronic and managerial measures to safeguard and secure the Data we collect online.
We use Secure Socket Layer (SSL) protocol - an industry standard for encryption over the Internet, to protect the Data. When you type in sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet.
The Data you provide us will be stored in a database for the length of your membership or registration validity, whichever is longer, after which they will be destroyed. The website has a firewall in place, which should protect the Data collected from you against unauthorised or accidental access. However, complete confidentiality and security is not yet possible over the Internet, and privacy cannot be assured in your communications to us. You acknowledge that personal information is disclosed at your own risk, and may be subject to unauthorised use by others. This may result in you receiving unsolicited messages from other parties. Cathay Pacific Airways is not responsible in any manner for direct, indirect, special or consequential damages, howsoever caused arising out of the communication of information to us.
Your Choice
You always have ultimate choice and control of the Data we store, as well as the types of information you would like to receive from us. We will occasionally send you email updates about our latest products and services.
Should you decide not to receive any email updates from us, feel free to email us to inform us to remove you from our mailing list.
Links to Other Sites
This website contains links to other sites that are operated under different privacy practices.
All such websites are independent from this website and from Cathay Pacific and its affiliates. Cathay Pacific and its affiliates have no control over the contents of such other websites or their privacy policies or compliance with the law, and do not vouch for their security. You should therefore be fully aware the provision of the link does not constitute an endorsement, approval, or any form of association by or with Cathay Pacific or any of its affiliates. You should therefore remain alert when you leave our site, and read the privacy statements of other websites. We have no control over Data that is submitted to these third parties. You access the data on such websites at your own risk. Please note that the sites of
Cathay Pacific Cargo, oneworld and Asia Miles have their own separate privacy statements. We recommend you read such statements when entering these sites.
Our Commitment to Children's Privacy
Protecting the privacy of children is our primary concern. Hence, we will not knowingly collect or maintain Data on our website from those who are under 18 years of age.
How to Access or Correct Your Data
You can make changes to the Data that we collect online by send us an email with request.
Changes to Privacy Statement
We will post our new statement on this page once we have changed our privacy statement, so that you are always informed of the way we collect and use the Data. If at any point we decide to use the Data you submitted under this current statement in the revised condition, you will be given the opportunity via the website, email or in writing to opt out or otherwise prevent from such usage.
Legal Disclaimer
Cathay Pacific Airways may disclose the Data when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of Cathay Pacific Airways. This also applies when we have reason to believe that disclosing the Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
How to Contact Us
If you have any queries or comments concerning our privacy and security matters, email Manager Simulator Training chris_o'dea@cathaypacific.com
or write to:
Manager Simulator Training
Cathay Pacific Airways Limited
Flight Operations Department
1/F, Flight Training Centre, Cathay Pacific City
10 Scenic Road, Hong Kong International Airport
Lantau, Hong Kong.
